Privacy Policy

1. Introduction

ListFlow ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Property preferences and search criteria
• Financial information relevant to property purchases (borrowing capacity, budget range)
• Property URLs and notes you save to your account
• Communication records when you contact us or our service providers
• Usage data and analytics about how you use our platform

3. How We Use Your Information

We use your personal information to:

• Provide and improve our property buying journey services
• Connect you with relevant service providers (mortgage brokers, conveyancers, inspectors)
• Send you quote requests and responses from professionals
• Personalise your experience and property recommendations
• Communicate with you about your account and our services
• Comply with legal obligations

4. Disclosure of Information

We may share your personal information with:

• Service providers you request quotes from (mortgage brokers, conveyancers, building inspectors, etc.)
• Third-party service providers who assist us in operating our platform
• Payment processors (such as Stripe) for subscription and payment processing
• Government authorities when required by law

We will not sell your personal information to third parties for marketing purposes.

5. Overseas Disclosure (APP 8)

Some of our service providers may store or process data overseas. Your personal information may be disclosed to recipients in the following countries:

• United States (cloud hosting, payment processing, analytics)
• European Union (certain third-party services)

Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When your information is no longer required, we will securely destroy or de-identify it. Generally:

• Account information is retained while your account is active and for 7 years after closure
• Transaction records are retained for 7 years as required by Australian taxation law
• Communication records are retained for 3 years
• Analytics data is retained in aggregated, de-identified form

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and Correction (APPs 12-13)

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.

9. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. We may use analytics services to understand how visitors use our platform and to improve our services.

10. Third-Party Links

Our platform may contain links to third-party websites, including property listing sites and service provider websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us at:

Email: privacy@listflow.com.au
Address: Sydney, NSW, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.